Blog

We have recently been undergoing a quiet revolution, transforming ourselves into a service organisation. Peter Thomas, Head of Skills and Capabilities explains...

Meet our 3 new apprentices who have joined us to start a career in user-centred design.

Adrian Davies and Sean Moses (Taxi Bill Managers, Welsh Government) reflect on the tools and techniques used and their learnings so far from partnering with CDPS.

Our user research team explains how they are conducting user research to understand what problems exist when using taxi and private hire vehicles.

This year, we attended the National Eisteddfod of Wales to promote our ambitions for Welsh public services and hosted a book launch on trio writing.

How Welsh Government are looking at modernising taxi services in Wales to make them safer, greener, and fairer. Adrian Davies (Taxi Bill Manager, Welsh Government) explains...

Over the last year, we have run a series of roadshows looking at our service standards and have identified ways that may improve embedding these across the public sector – and need your help.

Simon Renault says that our new partnership with Cardiff-based Yolk Recruitment will support our mission to scale up digital talent in Welsh public services. 

Gabi Mitchem-Evans guides us through the main findings from the discovery work, and how they launched a new community to meet the needs of people doing user research in Wales

Content designer, Adrián reflects on the opportunity to explore new ways of working with translators and improve the delivery of public services, bilingually.