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Blog

Updates and discussion on the development of user-centred services in Wales.

165 results

How to make a difference on World Earth Day

21 April 2024

What can we be doing as communications professionals to contribute to net zero targets? Communications Officer, Gemma Murphy, gives her top tips.

Reflections on our last 12 months

15 April 2024

With our annual review due to be published next month, our joint CEO Harriet Green, gives her reflections on the last 12 months.

Service manual in beta: some lessons learned

9 April 2024

Product manager Phil Baird and service designer Gwenno Edwards reflect on what they learned from the alpha phase of the service manual design project.

Working together with Welsh commissioners to improve digital services for everyone

9 April 2024

Chief Executive Officer, Myra Hunt, reflects on how we are working with commissioners across Wales to bring people on our journey to make digital services better for users.

Using trio writing to better collaborate on bilingual content

20 March 2024

In this blog post, content designer, Robert Mills, explains how we have been working with partner organisations to trio-write and create user-centred bilingual content.

Building Wales' digital future: insights from the frontline

13 March 2024

In this blog post, Em Northcote (Engagement Lead at Perago) discusses emerging themes from our research so far, exploring the value there may be in a design system for Wales.

Myth-busting barriers to Welsh language user research

22 February 2024

In this blog post, user researcher, Tom Brame, breaks down some of the barriers and myths surrounding carrying out research with Welsh speakers.

A journey towards more unified digital solutions in the Welsh public sector

15 February 2024

Owen Burgess, Delivery Manager at Perago, writes how we are working together to understand how a single design system for Wales could make a difference to Wales’ public sector digital services.

Reflections from our user-centred design apprentices

6 February 2024

In this blog post, our apprentices discuss what they have been up to at CDPS, including ways of working, their content design placement and what’s next.

Changes to our digital and Agile courses

19 January 2024

Our learn digital skills team discuss how they will conduct user research to decide how they deliver new digitised courses.

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