Blog

User researcher, Tom Brame, explains how the first community meeting went and the importance of face-to-face events.

We recently spoke with participants who were at higher risk of health inequality and digital exclusion, Anne Watkins and Sian Thomas discuss what they found.

We recently finished a discovery with Welsh Government looking at modernising taxi services in Wales to make them safer, greener, and fairer.

Katy Arnold and Yana Blake-Walker share how they took an inclusive approach to user research, why it matters and the methods they used.

We've been working with DHCW to understand the needs of women and birthing people in the development of digital maternity services across Wales.

Handling the challenges of an apprenticeship programme and the expectations of candidates.

What is automation and AI? Should we be worried? And what are we doing to support you on this journey?

Sean Moses (Deputy Bill Manager, Welsh Government) sat in on a number of user research interviews and reflects on his experiences...

How we worked with Welsh Government to create user-centred guidance for local authorities to improve their Free School Meals content.

We have recently been undergoing a quiet revolution, transforming ourselves into a service organisation. Peter Thomas, Head of Skills and Capabilities explains...