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Blog

Updates and discussion on the development of user-centred services in Wales.

165 results

Gems blog draft

6 March 2025

Summary

From assumptions to insights: How CDPS user testing shaped our Welsh language resources for parents

3 December 2024

Officials from the Linguistic Infrastructure Unit, within the Cymraeg 2050 division in Welsh Government, worked with CDPS on testing with users to better understand how non-Welsh speaking parents with children in Welsh-medium education use Welsh language resources.

Neurodiversity referrals and assessments – exploring digital solutions which meet user needs

3 December 2024

In this blog post, we discuss how we are exploring digital products to help make the neurodivergence referral and assessment more effective and efficient.

Dyfed Alsop, CEO Welsh Revenue Authority confirmed as chair of Digital Standards Group

29 October 2024

The Centre for Digital Public Services (CDPS) is delighted to announce Dyfed Alsop, CEO of the Welsh Revenue Authority (WRA) as chair of the Digital Standards Working Group.

Celebrating the launch of the 'Leading modern public services' programme

4 October 2024

In this guest blog post, Tash Willcocks, Head of Learning Design at TPXimpact, reflects on delivering the first 2 days of our ‘Leading modern public services’ programme to our first cohort in Swansea.

Improving the planning system in Wales through user-centred design

23 September 2024

In this blog post, Senior User Researcher, Andrew Arrowsmith, shares findings from our discovery phase and what we will be focusing on next in our journey to improve the planning application process across Wales.

Leading modern public services: A programme to shape the future of public service leadership

17 September 2024

Peter Thomas, Head of Skills and Capabilities at CDPS, outlines his hopes, expectations, and fears as he prepares to launch the new 'Leading modern public services' programme.

Transitioning into a new team and project as a delivery manager

4 September 2024

Samuel Olugbade, delivery manager at CDPS, shares some of the challenges he faced and what he learned along the way on a new project.

Designed for people, enabled by technology

14 August 2024

In this guest blog post, Gareth Jones, Chief Digital Officer at Carmarthenshire County Council, explains their new digital strategy and how climbing Mount Everest is a powerful metaphor for change.

Service standards, stats and success

13 August 2024

We recently worked with the StatsWales team to assess how they were meeting the Digital Service Standards for Wales to help them move their project from alpha to beta.

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