Natural Resources Wales (NRW) and the Centre for Digital Public Services (CDPS) are working in partnership on NRW’s first piece of user centred, Agile service design.
Our prototypes focus on the key areas which were raised as issues during the discovery phase. Areas of user interaction such as registering for an account through to applying for a grant.
Everyone understands the role of a researcher on a project, or at least they think they do. But there is more to carrying out interviews and telling others what they’ve learned.
The Wales Data Leaders Network is made up of data leaders from Welsh Government departments, local government, health and devolved public bodies including ourselves. The aim of the group is to improve how data is managed, used and shared in order to achieve the data and collaboration mission in the Digital Strategy for Wales.
Since our last update on the Digital Landscape Review, the team has done a tremendous amount of work with organisations who provide public services across Wales.
Last week, I facilitated a session as part of our communicating digital community of practice. Giles Turnbull was our guest speaker. Giles is the author of ‘The Agile Comms Handbook’; a no-nonsense, straight-talking book about how to clearly and creatively work in the open.
Twelve months ago, we appointed an advisory panel. The eleven-person panel was put in place to help steer the direction of the CDPS, to share their experience and knowledge, and to be a supportive public voice on digital transformation working closely with our CEO, Sally Meecham.
In this blog we will hear from the team at Neath Port Talbot Council involved in building and testing the product – a text messaging service set up to help residents track their application for support from Adult Social Services.
Following the conclusion of our discovery phase, we have taken some time to reflect on the process we’ve been through and what we’ve learned as a team.
In April 2021, the Welsh Nursing Care Record (WNCR) went live across a number of Welsh health boards and trusts. It allows nurses in adult inpatient settings to complete an online assessment form at a patient’s bedside. In a move away from paper-based form filling, the aim is to save time, improve accuracy, and minimise duplication.