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Blog

Updates and discussion on the development of user-centred services in Wales.

165 results

Words with purpose ... a text service to meet user needs

21 April 2022

It’s not only the technology that matters, user research and content design are also essential.

Once upon a time ... on an Agile service team

13 April 2022

Stories are not just for bedtime, a Sport Wales digital grants project reveals – they’re essential for meeting real users’ needs.

Bridging the digital divide in Wales

7 April 2022

A directory of organisations helping to get Welsh people online will improve the outlook for many who are already disadvantaged.

‘Hubs’ a halfway house between office and homeworking

6 April 2022

Some would just need shared remote workplaces occasionally, while for others quiet and confidentiality are top priorities.

Digging deep: the role of design in discovery

25 March 2022

In the first, exploratory stage of Agile, it’s crucial to represent your assumptions – and then throw challenges at them.

Phone, video, visit? Themes emerge in GP access discovery

18 March 2022

Technology is also encouraging more young women and middle-aged men to book appointments – but GPs in short supply.

Removing blockers in beta: next steps for Digital Landscape Review

18 March 2022

The DLR is building on alpha findings to map a path towards truly inclusive digital services for Wales.

Waste not... content needs on a hazardous disposals service

16 March 2022

A Natural Resources Wales discovery revealed problems an environmentally sensitive industry had with digital services: alpha is about trying solutions.

Create psychological safety… and four other Agile content lessons

11 March 2022

The Welsh Government wants to plant 86 million trees in 9 years – and plain language guidance can help.

Audio applications? Helping to throw the grants net wider

10 March 2022

CDPS and Sport Wales have been trawling the grant-giving landscape for better ways to award funds – emerging with promising results.

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