Resource: Miro board
Throughout this course, we will use Miro.
Task: Sources of desk research
List 5 sources of desk research you could use in your current project. Don't do the research, just identify the sources. Here are some tips:
- Is there any existing research done by your department or by other organisations?
- Would call centre analysis or web analytics make sense?
- Does your product have front-line, customer-facing people who currently interact with users?
- What organisations might have done research relevant to your product?
- Be as detailed as possible (e.g. Don't write "contact centre". Instead write "Email the manager of the contact centre. Arrange to spend a day listening in on customer support calls.").