How do you balance user needs with organisational needs, strategy and constraints? How do you collaborate successfully across local authorities? How do you start to embed digital transformation?
We’re the three project managers from @NPTCouncil, @BlaenauGwentCBC and @torfaencouncil working with the first Centre for Digital Public Services digital transformation squad.
The first project to kick off has been our squad looking at digital transformation. One of the challenges for the public sector in Wales is finding the expertise and skills in designing services with users needs at the heart.