Our work

Dysgu trwy greu (Learn by making) ran short experiments to explore how people learn by making things and gives people the freedom to think differently.

How we used user-centred principles to understand and design the grant application process with both users and Sport Wales in mind.

How we helped the Welsh Government’s Remote Working Team to understand how users would like to use remote working hubs.

We worked with Natural Resources Wales to test a better way for businesses and farmers to use the hazardous waste return process and waste exemptions service.

How our research allowed us to make recommendations about the shape future services might take by balancing user needs, broader stakeholder interests and government strategy.

How we built a directory of digital inclusion, to show how much digital inclusion work happens in different areas of Wales.

What we learnt about the support organisations needed to adopt and embed the Digital Service Standards for Wales, and how the broader challenges gave us a fuller picture of where our support could really help.

We brought together an expert team, a digital transformation squad, who can work alongside teams in organisations to support them to develop services based on user-centred service design.