Overview
Developed in collaboration with Welsh Government and local authorities across Wales, the Digital Service Standard for Wales helps public organisations to deliver efficient, cost-effective and user-centred services.
With 12 points divided in 3 categories, the Digital Standard must be thought of and met as a whole.
Contents
Meet user needs
1. Focus on the current and future wellbeing of people in Wales
2. Design services in Welsh and English
3. Understand users and their needs
4. Provide a joined up experience
5. Make sure everyone can use the service
Create digital teams
6. Have an empowered service owner
7. Have a multidisciplinary team
8. Iterate and improve frequently
9. Work in the open
Use the right technology
10. Use scalable technology
11. Consider ethics, privacy and security throughout
12. Use data to make decisions
