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Service Manual

Design and run better public services that meet the Digital Service Standard for Wales.

service manual

Service Manual
Contents Status

Researching your users and testing your service

Understand how to test your service, what your user needs are, and if you’re meeting them in the most effective way.

Live

Use the right technology

Use the right technology

Live

Resources

Additional Guidance

Guidance for the public sector to meet the Digital Service Standard for Wales

Recommended standards

Other standards that the Digital Standards Working Group recommend to organisations who deliver public services in Wales.

Digital Sharing Hub

A growing range of case studies, guidance, tools, training and other resources to help public servants to continue to deliver value for money and better outcomes for communities, citizens and visitors to Wales.

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