Service Manual | Centre for Digital Public Services

Service manual pages
Contents	Status
Researching your users and testing your service Understand how to test your service, what your user needs are, and if you’re meeting them in the most effective way.	Live
Designing user-centred services Learn the design mindset, process, and the tools and methods to design better public services.	Coming Soon
New topic	Live

Resources

Guidance and standards

The Digital Service Standards for Wales explain what's needed from public funded digital services.

Recommended standards

Tried and tested standards and guidance to help you design and deliver better public services in Wales.

Communities of practice

Our communities of practice bring people together to meet regularly, share knowledge and experience, discuss ideas and form networks to support professional development.

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